Great Customer Service On The Telephone
$12.99
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those “”endless”” calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814477953
ISBN10: 081447795X
Kristin Anderson
Binding: Trade Paper
Published: November 1992
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
My Faith Confessions
$5.99Add to cartMy faith Confession is a colourfully illustrated confession book for children. It’s filled with Bible based confessions that will help children learn the importance of the principle of saying what God has said about them.
It’s a one-stop resource material that will inspire, sustain and build in children the culture of confession faith-filled words that would launch them into a glorious future. -
Bullet Journal : Tiffany Blue
$9.99Original price was: $9.99.$5.00Current price is: $5.00.Add to cartPersonal system of tracking the past, organizing the present and planning for the future. Create meaningful symbols, charts, and color codes for events, tasks, and notes. Creatively manage thoughts, goals and actions on a monthly, weekly, and daily basis. Grow closer to God’s Word by incorporating scripture into your Bullet Entries.
The Journal features 3 index pages, one Key page and 188 dot grid pages. Also includes back expandable folder, 2 bookmark ribbons, pen loop, and elastic enclosure strap.
-
Mere Christianity
$17.99Add to cartArguably the 20th century’s most influential Christian writer, C.S. Lewis sought to explain and defend the beliefs that nearly all Christians at all times hold in common. His simple yet deeply profound classic, originally delivered as a series of radio broadcasts, is a book to be thoroughly digested by believers and generously shared with skeptics. Paperback with French f laps and deckled page edges.
Reviews
There are no reviews yet.