Great Customer Service On The Telephone
$12.99
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those “”endless”” calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814477953
ISBN10: 081447795X
Kristin Anderson
Binding: Trade Paper
Published: November 1992
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
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