Business
Showing 351–395 of 395 results
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Executive Values : A Christian Approach To Organizational Leadership
$16.99Add to cartWhat does it really take to add lasting value to your organization today? In Executive Values, Kurt Senske demonstrates how Christian values support long term organizational success. This original and practical guide provides Christian leaders with a game plan for Christ-centered leadership that stresses the development of a healthy organizational culture, values-based strategic planning, mentoring, and balancing professional and personal lives. Executive Values is a must for leaders who want to add lasting value to organizations, employees, customers, shareholders, and constituents, and to society at large. Now, perhaps more than ever, Christian values in leadership practices can help navigate the post-September 11, post-Enron marketplace.
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Marketplace Priest
$15.99Add to cartIn Marketplace Priest, Frank Marinkovich, M.D. presents us two ways to conduct business. There is a way of a career versus the way of holy calling. A career is a self-chosen pursuit. It is based on something rational such as security, necessity, vacation, or parental desire. Maybe it satisfies your need for identity. A holy calling is a destiny that was birthed in the heart of God. A calling awakens you to the reality that your destiny started in eternity first in the mind and heart of God. Do you know God, and has God set you free? Then concurrent with that liberty is a mandate to set the culture free. This culture is the area that you are in: business, law, medicine, the arts, government, the trades, etc. It is of necessity that Scripture exhorts us to wake up. Liberation is our calling, cultural reform our mandate. The method starts with who you are. It starts with the nature of Christ, the Spirit of sonship. This book is a must read for all those involved in the marketplace as it will awaken you to God’s destiny, to bring transformation to you and to your sphere of influence. “If there ever was a timely book, this is one. Here is a medical doctor, Frank Marinkovich, cognizant of the concern of the Lord for our vocational calling. He writes in such a practical manner about the “how to” in taking truth out of the meeting place into the market place. In a very clear and definitive fashion we are challenged to see the workplace as an open door of ministry. It is rare today to find someone other than a church leader with such insights and convictions. This is a must read for every member of the body of Christ who desires to make a difference in the marketplace.” JAMES HAMMAN President, Foundations Ministries “As the Spirit of God continues to awaken and endorse those called to marketplace ministries, many new books will emerge. Some will be filled with inspiration and some simply with information. Frank Marinkovich has eclipsed them both; his book is filled with revelation, and the best part of it all is that he is living it out in his life and in his business.” DENNIS PEACOCKE President, Strategic Christian Services “Dr Frank Marinkovich is certainly qualified to speak about this very important subject. I have personally observed him as he has dealt with the issues of health and life purpose with many people, including my wife and I and many of our staff members. His insight into the marketplace and your purpose in life will encourage you and his passion
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Street Smart Ethics
$30.00Add to cartSuccess, as it is currently defined, usually depends on winning-beating the competition-which often places incredible pressures on business professionals. Street-Smart Ethics is divided into three sections: an action-packed primer on ethics, a collection of Proverbs-based guidelines for staying out of trouble, and a self-test that contains true-false questions and ethical brainteasers. With engaging writing and a lack of jargon, this book navigates executives, managers, and supervisors through the ethical decisions they must make every day. An indispensable resource for your briefcase!
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17 Indisputable Laws Of Teamwork (Workbook)
$19.99Add to cartWhether leading in business, church, sports, or in your family, teamwork is essential. In this new book, John Maxwell walks readers through the various laws of leadership showing the importance of working together.
Everyone who works with people is realizing that the old autocratic method of leadership simply doesn’t work. The way to win is to build a great team.
John C. Maxwell has been teaching the benefits of leadership and team building for years. Now he tackles the importance of teamwork head on, writing about teamwork being necessary for every kind of leader, and showing how team building can improve every area of your life.Written in the style of the bestseller The 21 Irrefutable Laws of Leadership, this new book not only contains laws that you can count on when it comes to getting people to work together, but it tells them in such a way that you can start applying them to your own life today. And it’s illustrated with great stories of team leaders – and team breakers – from history, business, the church, and sports.
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Running With The Giants
$30.00Add to cartOld Testament heroes can teach 21st-century believers invaluable lessons about life and leadership—if we’re willing to listen! In this engaging volume, best-selling author and “leadership guru” Maxwell discerns timeless principles from the lives of David (“Overcome adversity!”); Noah (“Don’t fear the impossible!”); Rebekah (“Give and serve generously!”); and others.
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Performance Appraisal Question And Answer Book
$18.99Add to cartMost managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common — and most difficult — questions about this vitally important but often misunderstood and misused tool, including: * How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me? * Which is more important — the results the person achieved or the way she went about doing the job? * Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.
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Complete Guide To Conflict Resolution In The Workplace
$44.99Add to cartPeople thrive on conflict in most areas of their lives–football games, political debates, legal disputes–yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.
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Voice Power : Using Your Voice To Captivate, Persuade, And Command Attentio
$18.99Add to cartEver wonder what makes us buy from a certain salesperson or prefer one TV news announcer over another? In each case, a human voice is subtly captivating our ear and commanding our attention. Now celebrity voice coach Renee Grant-Williams reveals the trade secrets behind those persuasive voices and shows readers how to apply positive vocal techniques to business and personal situations. Much more than a guide to proper breathing or voice projection, this is a life-altering “owner’s manual” to unleashing and directing the powers of communication within one’s speaking voice. By exploring the rich connections between singing and speaking, Grant-Williams helps readers: * Evaluate their “VoicePower” quotients * Literally breathe new life into their voices * Tap the amazing power of consonants–and silence * Deliver sales pitches virtually guaranteed to sell * Turn a voice mail message (incoming or outgoing) into a personal calling card * Become more confident, persuasive presenters and public speakers.
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Organization Smarts : Portable Skills For Professionals Who Want To Get Ahe
$18.99Add to cartWhether they’ve got increased responsibilities, new colleagues, or a brand new job, managers and specialists are bound to face unfamiliar situations. Although most smart professionals eventually adapt to new circumstances on their own, the truly savvy ones know that value of “street smarts”, the ability to assess environments quickly and make adjustments–both subtle and radical–on the fly. This timely book is a must read for professionals who want a portable skill set they can use in any situation and within any organization. With frank insights on the realities of professional interaction, the book helps readers to: * Work in unfamiliar situations with an inquiring and strategic mind * Use universal skills across industries, work sectors, and cultures * Influence organizational outcomes and change the status quo Plus mini-cases, tools, and challenging exercises will help professionals get in shape for the actual games of organizational life.
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5 Dysfuncions Of A Team
$27.00Add to cartIn The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.
Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.
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Emotional Intelligence Activity Book
$39.99Add to cartWe’ve all heard of “IQ”…but what’s “EQ?” It’s “Emotional Quotient” (aka Emotional Intelligence), and experts say that EQ is a greater predictor of success at work than IQ. Companies are increasingly looking for ways to motivate and develop their employees’ emotional intelligence. This book presents trainers and coaches with 50 innovative exercises to be used for either individuals or groups. The activities found in the book are grouped according to the various core competencies associated with Emotional Intelligence: * Self-Awareness and Control: an awareness of one’s values, emotions, skills, and drives, and the ability to control one’s emotional responses * Empathy: an understanding of how others perceive situations * Social Expertness: the ability to build relationships based on an assumption of human equality * Mastery of Vision: the development and communication of a personal philosophy The book also includes suggested training combinations and coaching tips.
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Attitudes That Attract Success
$15.00Add to cartDoes your cup runneth over, or is life running you over? Here are practical steps to building internal values and perspectives that will change your life! Embedded in God’s Word are the keys to abundant living, and Hawaiian pastor Wayne Cordeiro guides you through those keys with humor and insight. This book will show you the common mistakes people make without realizing it; what separates successful from unsuccessful people; how to see people as God sees them; and how to change the way you think. You are just an attitude away from a fantastic life!
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How To Mind Read Your Customers
$18.99Add to cartWhat’s the most important factor in becoming a successful salesperson? Is it ambition and drive? Maybe it’s enthusiasm. Or, maybe, success in sales just boils down to good old-fashioned hard work. While all of these things no doubt contribute to sales success, the real key, according to David Snyder, is understanding and knowing how to read different personality types–including one’s own. How to Mind-Read Your Customers, which is based on Snyder’s popular seminar, shows readers how to use the principles of behavioral psychology (made easy and accessible) to master the art and science of salesmanship. Using the book’s wealth of useful ideas and tools, readers will: * Gain insight into their own personalities * Identify their strengths and weaknesses * Gain a better understanding of themselves * Understand and relate better to others * Size up people as early as the first phone conversation * Improve relationships with customers * Enhance teamwork * Eliminate mistakes in communication * Make a great first impression * Increase sales! Innovative and empowering, yet down-to-earth and humorous, this book is an invaluable resource for anyone in sales, marketing, or customer service on how to take selling skills to the next level.
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Complete Guide To Accelerating Sales Force Performance
$59.95Add to cartEvery firm’s sales force combines the distinctive personalities of its members with the complex issues of size, pay structure, incentives, performance evaluation, and effective uses of new technology. And while underrepresented in most marketing texts, the success of the sales force is a major component in the overall success of most companies. The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy. It’s loaded with proven ideas for improving such “success drivers” as: culture * sales force structure * hiring * sales manager selection * training * compensation * technology * sales territory design * goal setting * performance management. Packed with valuable insights and real-life examples, this guide is an excellent source of practical ideas for sales and marketing managers in all industries.
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Buyout : The Insider’s Guide To Buying Your Own Company
$22.99Add to cartSuccessful management buyouts (MBOs) are the pinnacle of business success today and a great way to earn an ever-increasing stake in the American dream. Buyout provides managers and executives with the necessary tools and strategies for leading a company or division buyout. It explores the details of the entire buyout process and empowers managers to seize their destiny and take charge. Managers learn how to: * Find a company to purchase * Develop a business plan * Negotiate with the seller * Win the “”ground war”” of due diligence * Find equity partners and negotiate the management deal with investors * Run the company after the MBO. Buyout offers real-life stories of people who actually pulled off out-of-this-world deals and became rich beyond their wildest expectations.
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Team Building Workshop
$49.99Add to cartOf all the challenges faced by organizations today, team-building ranks as one of the biggest–and most critical. With organizations increasingly dependent on high-performance teams for virtually every imaginable activity, teamwork has become a major business strategy–and getting teams to work an absolute necessity. The Team-Building Workshop was written specifically to help readers design and lead a two-day team-building workshop that achieves measurable results. Using the six-step team-building process and wealth of ready-to-use training materials, readers will be able to: * Recognize when team building is the right solution * Generate true commitment to team building * Handle resistance to team building * Accurately assess the team’s needs * Cure dysfunctional teams, resolve team conflict, and rebuild team trust * Use team building to improve productivity, quality, and customer satisfaction.
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Hard Work Of Rest
$9.99Add to cartCorporate America is certainly one of the greatest testing grounds for personal faith and conviction. With an increasing number of believers across the globe seeking to integrate their faith into the workplace, the editors of Life@Work have targeted five key areas in work in which Christians can apply God’s Truth. Looking at the topics of Ethics, Calling, Ambition, and Coaching, each book provides relevant quotes, illustrations, principles and life application questions. These books are excellent for individual study or group interaction and discussion.
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Greed : Economics And Ethics In Conflict
$17.00Add to cartWe live in an age of greed. Economic good times and the self-immolation of socialist alternatives have left capitalism unrivaled in popular minds as a way of life, a prized set of values and expectations. Yet it is not without its downside and its victims: Basic human services have become more and more commodified. Corporations unabashedly reorganize for short-term gain at the expense not only of employees but even of their own long-term viability. Decreases in unemployment lead to stock-market panic.
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Knock Your Socks Off Service Recovery
$18.99Add to cartCancelled flights, damaged goods, botched bills, locked-up software–these are the service screw-ups that leave customers angry, disgusted…and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned “service recovery.” And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers–and are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system. Enlivened by John Bush’s witty illustrations, the book explains: * The economics of recovery–what it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, real-time recovery system * The manager’s role in sustaining an outstanding recovery system–through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.
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Transforming Leadership : Jesus Way Of Creating Vision Shaping Values And E
$28.99Add to cartThe world needs transformational leaders—leaders who buck the system, break the rules, dream new dreams! Ford examines Jesus’ ministry as a model and expands on it with the best insights from recent leadership and management books. He vividly describes the six essential roles of a leader (strategist, seeker, seer, servant, struggler, and sustainer). You’ll be challenged, encouraged, and equipped to transform your world!
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Getting Together : A Guide To Good Groups
$30.99Add to cartIVP Print On Demand Title
People get together for all kinds of reasons: prayer, study, service, fun, discussion, fellowship, decision-making. What makes some groups lively and growing, while others are dullsville? Griffin describes three different kinds of groups (task groups, relationship groups, influence groups) and explores what makes each kind successful.
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Transforming Vision
$28.99Add to cartScience, technology and economic growth motivate our socity. Each is carried on with a little regard for Christian concerns. Brian Walsh and Richard Middleton yearn for change. They long to see Christianity penetrate the structures of society, reforming and remolding our culturre. From scholarship in the universities to politics, business and family life, the Christian vision can transform our world. To stimulate such change the authors analyze our troubled age, show us how it got that way and suggest a solution. Their clear presentatioin of a Christian world view forms the basis of their hope.
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Action Tools For Effective Managers
$18.95Add to cartAll day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even “small” problems like telephone abuse. It’s exhausting! This book gives time-pressed managers succinct, pragmatic tools for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to 2. Insightful analysis of the case study, explaining the issues that need to be addressed 3. Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures…and lots of practical advice.
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How You Play The Game
$24.99Add to cartThis is a story of passion and commitment and faith-qualities that drove one working-class kid to not only build a sports empire, but also to change the way the entire sports industry has done business. In How You Play the Game, Jerry Colangelo, in his own words, tells how he emerged from the tough streets of Chicago Heights as a high school and college sports star-how he helped create and build the Chicago Bulls-at a time when the NBA was a second-tier professional league, and two basketball teams had already failed in the Windy City-how he moved to Arizona and started the Phoenix Suns, an organization that fought its way to become the ninth richest franchise in all of sports-and how he then began baseball’s newest team, the Arizona Diamondbacks. This is a tale of determination, faith, and, most assuredly, good timing and good luck. In truth, this isn’t one story-but many. Jerry weaves together a lifetime of great moments in sports and tense times in business. Peppered with stories about players and coaches, including Charles Barkley and Connie Hawkins, Red Holzman, and Buck Showalter, as well as owners, general managers, investors, reporters, and more, How You Play the Game is truly an insider’s look at the sports world. Mr. Colangelo’s 30-year history mirrors the evolution of sports to the global marketing and media mega-industry it is today.
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Power Etiquette : What You Don’t Know Can Kill Your Career
$16.99Add to cartCan table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they’re a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they’re on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.
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Building A Partnership With Your Boss
$14.99Add to cartThe Boss and The Assistant. It’s a basic business relationship, and the structure is easy: The Boss gives orders, and The Assistant obeys. But there’s an alternative that’s better for both assistant and boss, and it’s called “partnership.” In this eye-opening book, assistants learn how they can break out of old, narrow roles and enjoy working with a boss instead of for a boss. This change liberates creativity and self-confidence, and reveals hidden skills and interests. It also makes an assistant more valuable (and promotable) to the boss and the company. Readers learn specific techniques for how to: * initiate the transition to a partnering relationship * understand their boss’s work style and adapt to it — without losing their sense of self * become a proactive worker who takes responsibility for mistakes and credit for successes
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Game Plan : Winning Strategies For The Second Half Of Your Life
$19.99Add to cartThousands of readers have found an exciting new vision for the second half of life in the best-selling book, Halftime. Bob Buford showed us that we aren’t experiencing a midlife crisis that’s winding us down to our retirement years, but a break in the game that can prepare us for the most exciting half of life. In Game Plan, Buford gives you a practical way to move from success to significance — and create an individual strategy that can get you where you want to be five . . . ten . . . twenty . . . thirty . . . or more years from now. If you sense it’s time for a positive change in your life, Game Plan gives you the tools to uncover your best self, aim for your highest dreams, and make your career and personal life more meaningful and fulfilling than ever. With this book, there are no more excuses for postponing or evading the decision about what to do with the second half of your life — the half after age forty or forty-five.
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Planning Successful Meetings And Events
$14.99Add to cartPlanning a meeting or event is no easy task. Just ask any of the administrative staffers who are increasingly being asked to do it. One minor mistake — a plane ticket that doesn’t arrive on time, not enough vegetarian meals at the luncheon, the wrong kind of audio/visual equipment — can mean big trouble. Now this handy little how-to guide takes secretaries and assistants through the entire process step-by-step. From site selection and registration do’s and don’ts to negotiating with vendors and food and beverage planning, this book gives them everything they need to get a meeting planned right. Packed with floor plans, checklists, glossaries of industry-specific terms, lists of resources, and more, Planning Successful Meetings and Events is sure to transform any take-charge assistant into the Martha Stewart of meeting and event planning. It’s a good thing.
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New Supervisors Survival Manual
$18.95Add to cartMoving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed — to the detriment of the organization, their co-workers, and themselves. This friendly guide is full of field-tested help for novice supervisors. Brief yet comprehensive, it leads them through the key tasks and responsibilities of the job. Readers will learn to think and act like managers as they develop critical competencies such as: * establishing and maintaining high performance standards * communicating effectively at all levels of the organization * setting clear priorities * delegating and giving feedback to others * analyzing and resolving problems Filled with real-life examples, handy checklists, and tools for self-assessment, The New Supervisor’s Survival Manual will enhance the self-confidence and comfort level of every new supervisor.
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Corporate Person : The Nature Of Volunteer Boards, Their Culture, And Corpo (Lar
$14.00Add to cartNo volunteer board is exactly alike. Everyone has its own corporate personality and collective culture. Yet, each board is formed by people who come together to envision, think, act, and speak with a common mission, and so grow and work together for the good of the community. It is for those people that this book is intended.
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Complete Human Resources Writing Guide
$55.00Add to cartLetters, forms, policies, evaluations, and handbooks–these are just a few of the documents that HR professionals produce every day. And it’s not just the quantity that counts, it’s the clarity and accuracy of the communications that are key. Here’s the first writing manual designed especially for HR professionals. It combines clear, complete, how-to-do-it guidelines on writing with more than 100 actual samples of HR documents. Readers discover how to: * master the 7 stages of writing, from outline to revision * avoid employee and legal problems that can arise from poorly written communications * overcome “”blank page syndrome”” * save time and effort * make every document achieve its purpose.
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Coaching Knock Your Socks Off Service
$18.95Add to cartKnock your socks off service doesn’t just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson’s strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
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Everyones A Coach
$19.99Add to cartAre the people who report to you giving you their best? Is your team–whether a group of employees, a classroom of students, or your family–performing at its fullest potential? NFL coaching legend Don Shula and renowned business consultant Ken Blanchard team up in Everyone’s a Coach to share their secrets for inspiring others to greatness. At the heart of their book is a simple acronym that describes the qualities of an effective leader: -Conviction-driven–never compromise your beliefs. – Overlearning–practice until it’s perfect. – Audible-ready–know when to change. – Consistency–respond predictably to performance. – Honesty-based–walk your talk. Using an effective “tag-team” approach, Shula and Blanchard personally “unpack” the five leadership secrets behind this acronym. First, Shula tells you how each coaching concept worked on the field. Then, Blanchard explains how to apply that concept to your leadership situation. Complete with a self-test for measuring your personal coaching effectiveness, Everyone’s a Coach will help you unleash the excellence in anyone.
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Accounting And Financial Fundamentals For Nonfinancial Executives 2nd Editi
$22.99Add to cartFinance and accounting are the backbone of any organization. Yet plenty of executives and businesspeople are befuddled and intimidated by number crunching. Now there’s a complete, concise, non-technical guide to grasping all the essentials of accounting — and directly applying financial data. Readers will learn how to: * pinpoint the most profitable products or sales regions * figure the rate of return from a capital investment * make internal management reports more useful * understand and prepare a statement of cash flows Its straightforward approach will appeal to all managers and executives who need a practical, comprehensible lesson in using financial analysis to set key business goals, measure results, and make smart decisions.
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Ethics In Business
$18.00Add to cartChilds shows how businesspeople can bring their religious convictions to bear on business life and economics without being overbearing, provincial, or dogmatic. Tackling such topics as competition, regulation, environment, risk, truth-telling, whistle-blowing, leadership, discrimimination affirmative action, and conflict resolution,Childs is neither preachy nor simplistic. This is the book that will at last help businesspeople to push “beyond conventional morality” and infuse character into corporate culture.
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Danger In The Comfort Zone
$18.99Add to cartSince the original publication of this important and controversial book, it has stirred up business thinkers everywhere. Now this landmark work has been updated and expanded — with five all-new chapters — to meet today’s continuing challenges to the nation’s productivity and morale. Danger in the Comfort Zone examines the phenomenon of the “entitlement” mentality in the American workforce — people’s preoccupation with their rewards rather than their responsibilities. Bardwick describes three basic mindsets and shows the effect of each on individuals and their organizations: * Entitlement — people feel entitled to rewards and lethargic about having to earn them; motivation and job satisfaction are low * Fear — people are paralyzed; the threat of layoffs makes them focus on protecting their jobs rather than doing them well * Earning — people are energized by challenge; they know their accomplishments will be noticed — and rewarded In this paperback edition, Bardwick points out that although the “fear” element has undoubtedly grown in the last few years, the entitlement attitude is still firmly entrenched at all levels. She offers additional chapters with new, specific techniques for pulling people out of the quagmire of fear and complacency, and igniting them with the energy of true earning.
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Great Customer Service On The Telephone
$12.99Add to cartFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone — from salesperson to manager to secretary — how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those “”endless”” calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
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Beyond Race And Gender
$18.99Add to cartThe ability to manage this diversity successfully has become a basic strategy for corporate survival. Beyond Race and Gender supplies a sorely needed Action Plan, extensive case studies, and a series of tough questions and answers to get readers thinking deeply about what elements are blocking the full use of the human talent available. In this visionary work, R. Roosevelt Thomas, Jr., rouses organizations to face the facts and embrace the challenges–because it is the only efficient way for America to compete and prosper.
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Winning Attitude : Your Key To Personal Success
$17.99Add to cartJohn Maxwell not only discovered the winning attitude, but he has also experienced the incredible difference it makes. Today he speaks extensively across the United States at business meetings and conferences on the issues of leadership.
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Successful Team Building
$14.99Add to cartWorking in teams brings benefits to both team members and organizations for which they work. If you are a team leader, you know that getting commitment isn’t always easy. SUCCESSFUL TEAM BUILDING shows you how to motivate team members, and so reap the benefits. You’ll learn how to build team commitment, deal with team conflict, use creativity in problem solving and decision making, and evaluate and reward team players. The result? Your team will respond favorably to your efforts. And your boss will notice too.
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Business Through The Eyes Of Faith
$19.99Add to cartIs capitalism Christian? Is there a Christian perspective on business? How should a Christian use power in the workplace? In addressing such difficult questions as these, Business Through the Eyes of Faith demonstrates how God can dwell at the center of one’s life even in the secular marketplace.
Here is pragmatic affirmation of the role that committed Christians can play in the business world. The authors stress the connections between Christian principles and good management and provide biblical passages that support their principles and relate them to the practical issues faced by Christian managers. Issues such as employee motivation, workplace communication, business leadership, the role of profit, and social responsibility are all addressed in concrete terms and reinforced by short vignettes, suggested biblical passages to explore, and commentaries from contemporary theorists and practitioners.
Business Through the Eyes of Faith shows that business can and should be a reflection of God’s kingdom. It is an invaluable resource for Christian business students, managers, and those who wish to understand the concerns and motives of Christians in the business world.
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Social Style Management Style
$19.99Add to cartWhat is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you how to assess various behavior patterns and how to use that knowledge to capitalize on your strengths, minimize your weaknesses, and get the results you want from others. Are you predominantly an Amiable, an Analytical, an Expressive, or a Driver? Nearly everyone, according to Boltons’ extensive research, uses on of the four basic social styles more often than the others. No style is better than any other, but each does bring with it a unique pattern of strengths and weaknesses. This book shows you not only how to recognize your particular style but also how to use that knowledge to manage others more effectively, set appropriate life goals and career paths, plan a sound self-improvement plan, increase your creativity, and more. Te best managers, claim the Boltons, excel at being what they are rather than at trying to be what they are not. If you feel that your effectiveness at work could be increased by better interpersonal skills but are tired of theories that want you to overhaul yourself to fit some uncomfortable, impersonal “”management style,”” then let Social Style/Management Style improve your dealings with others and still let you be yourself.
