Kindness Revolution : The Company-Wide Culture Shift That Inspires Phenomen
$22.99
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff — often underpaid and badly overworked — to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That’s no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference — and you can then expect to have indifferent customers who will drop you for the next best thing without a murmur of regret. Combining extensive research with inspiring real-life examples from companies known for their outstanding customer service — such as L.L.Bean, Chick-fil-A, Nordstrom, Mrs. Fields, St. Jude Children’s Research Center, The Ritz-Carlton, FedEx, and more — Horrell explains in The Kindness Revolution that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. And it is kindness, says Horrell, that most characterizes that relationship. The Kindness Revolution traces the culture characteristics of the standout companies, including their strong conviction that: Each employee has an important job to do. Their corporate entity has a meaningful purpose-to serve the customer in a way that delivers value. Each employee should be empowered to make decisions. They attract the best employees and customers by running an organization based on sincerity and consideration. There is value in dignity and respect and courtesy — and kindness. For organizations large and small, of any size or industry, The Kindness Revolution is a resounding wake-up call to change the way your company thinks about its employees, and to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization. The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal customers, a more prosperous company — and a better way of life.
in stock within 3-5 days of online purchase
SKU (ISBN): 9780814417898
ISBN10: 0814417892
Ed Horrell
Binding: Trade Paper
Published: August 2006
Publisher: AMACOM – Harper Collins Publishers
Print On Demand Product
Related products
-
Devil At My Heels
$14.99Athletically gifted, Louis Zamperini propelled himself from the tough streets of Southern California to the 1936 Berlin Olympics, and to an NCAA mile record at USC that stood for 20 years. When war came he left the track for a B-24-a move that would have heartbreaking consequences. On a routine mission his plane crashed into the shark-infested Pacific and he would drift 2,000 miles for 47 days before being found by the Japanese. As a prisoner of war, Zamperini endured two years of horrible torture and humiliation at the hands of a psychopathic guard nicknamed “The Bird.” Yet Zamperini endured and returned home a hero.
Unfortunately, the terrible memory of his experiences haunted him. Zamperini turned to alcohol and spiraled into the depths of despair until a young preacher named Billy Graham helped him rediscover the faith that would eventually lead him to return to Japan and personally forgive all his now-imprisoned captors. Moving and unforgettable, terrifying and inspirational, Devil At My Heels is not to be missed.
Add to cart1 in stock
-
Drawing Pad : Available From Anchor
$4.99Games and Toys
Additional Info
This generously sized drawing pad provides a clean sheet for every creative whim. Premium white bond paper is ideal for pencils, crayons, markers, chalk, watercolor or poster paints.Add to cartin stock within 3-5 days of online purchase
-
Mere Christianity
$17.99Arguably the 20th century’s most influential Christian writer, C.S. Lewis sought to explain and defend the beliefs that nearly all Christians at all times hold in common. His simple yet deeply profound classic, originally delivered as a series of radio broadcasts, is a book to be thoroughly digested by believers and generously shared with skeptics. Paperback with French f laps and deckled page edges.
Add to cart2 in stock (additional units can be purchased)
-
Ruthless Trust : The Ragamuffins Path To God
$14.99We are made for the love of God, and nothing less will ever satisfy us. In his acclaimed bestseller, The Ragamuffin Gospel, Brennan Manning showed us the powerful truth that the divine gifts of love is ever present for us regardless of the state of our lives. Now in this challenging sequel, he turns to our primary obstacle to living fully within this divine love — the lack of “ruthless trust.”
Through rich stories and deep insights, Manning shows us how true and radical trust can transform everything in our lives. No matter where we are on our path of discipleship, he offers encouragement to shed the limitations of fear, shame, and doubt through complete reliance upon God. The way of Ruthless Trust is not an abstract theory; it is that very practical and demanding path that each of us must follow in response to God’s love.
Add to cart1 in stock (additional units can be purchased)
Reviews
There are no reviews yet.